Find answers and general information quickly.

We make sure every guest arrives to a fresh, well-stocked home. Essentials like toiletries, paper products, and detergents are replenished after each stay, and our cleaning team handles full turnover service so you don’t have to (these costs are covered by the management fee you pay). We use external cleaning companies along with a bank of contracted cleaners for all our turnovers. Staff are fully trained to meet our high expectations.

The cleaning fee is paid by guests and is made up of three parts:

1. Cleaner pay – Compensation for the professional turnover team.
2. Laundry costs – Washing, drying, and preparing linens and towels.
3. Admin and platform costs – Coordination, scheduling, and platform service fees.

This ensures every guest arrives to a clean, fresh, and fully prepared property.

Are all cleaning tasks included in a standard turnover?

No. The cleaning fee only covers routine turnover tasks after each guest stay. More detailed jobs—such as behind appliances, windows, and baseboards—are not part of the standard turnover. These are completed during the mandatory bi-annual deep clean, which keeps your property at the highest standard year-round.

What happens if a turnover coincides with a deep clean?

If a standard turnover falls on the same day as a scheduled deep clean, the cleaning portion of the guest’s fee will be credited toward the cost of the deep clean, ensuring there’s no double charge.

Turnover cleans happen after every guest to keep your property guest-ready. In addition, we require two deep cleans each year.

Deep cleans act as a full reset from one busy season to the next. They go beyond the usual turnover — catching up on outstanding or required maintenance and tackling the jobs that make the biggest difference to presentation and performance.

🧽 Typical deep clean tasks include:

• Carpet and upholstery cleaning
• Full oven and appliance cleaning
• Wiping down walls, baseboards, and high-touch surfaces
• Detailed bathroom and kitchen scrubbing
• Dusting vents, fans, and hard-to-reach areas
• Refreshing furniture, décor, and lighting where needed

The result? Your property looks its absolute best, first impressions stay strong, and guests enjoy a consistently high-quality experience. Great experiences drive higher ratings and reviews — which means more bookings and ultimately, more revenue for you.

We know that consistent cleaning is one of the biggest drivers of five-star guest reviews — and of owner confidence. That’s why we use a combination of:

• Vetted and trained cleaners – every cleaner is carefully selected and trained to meet our high expectations.
• Checklists and standards – cleaners follow detailed property checklists so nothing important should be missed during turnovers.
• Random inspections – our senior team carries out spot checks to make sure standards are met.
• Owner feedback loop – if you or a guest flag an issue, we address it immediately and update our processes to prevent repeat problems.

This layered approach means your property is always presented at its best — clean, welcoming, and ready to earn five-star reviews.

Absolutely! Pet-friendly homes attract a wider guest pool and boost bookings. In some cases, certain platforms may be restricted, but we’ll guide you on what works best for your property.

Even with professional cleaners and contracted staff trained to our standards, it’s not realistic to expect every small nuance to be noticed — like a missing vase, a favourite kitchen spoon, or a small appliance tucked in a top cupboard. Our team focuses on the essentials that matter most to guest satisfaction and property performance. That said, if something significant is missing or damaged, we’ll do our best to identify and report it.

We want your property to feel like home — but some items are best kept out of a short-term rental to avoid risk or disappointment if they’re lost or damaged.

🛑 Avoid leaving:

• Sentimental or irreplaceable items (family photos, heirlooms, keepsakes)
• Expensive or delicate décor that can’t easily be cleaned or replaced
• Specialty kitchen gadgets or appliances you’d be upset to lose (e.g. that favourite noodle spoon or grandma’s throw blanket)
• Large plants or items that require regular personal care

✅ Better choices:

• Durable, easy-to-clean furnishings and décor
• Standard kitchenware and cookware that can be easily replaced
• Machine-washable textiles (throws, pillows, rugs)
• Simple, welcoming touches that enhance guest comfort without risk

Think of it this way: if you’d be upset to lose it, it probably shouldn’t live in your STR.

Yes — and we’re proud of that. Unlike some rental companies that impose strict rules on décor and furnishings, we believe it’s your home and it should reflect your style. You’re free to decorate as you wish, but it’s important to understand that guests will use the space, and smaller items may go missing or be moved around. We can’t guarantee that your coffee mugs will always be stacked in a certain order or that furniture will remain exactly as you placed it. What we do guarantee is that your property will always be guest-ready, clean, and welcoming.

We provide every property with a standard inventory checklist to ensure a consistent guest experience. From kitchen essentials to bedding, if anything is missing at setup, we’ll supply it and add the cost to your account. This list is sent to you at the point of contract, or earlier upon request.

Yes — smart locks are a must for secure, hassle-free check-ins. We install Igloohome Go locks with a compulsory Wi-Fi bridge so guests can enjoy seamless self-access while you benefit from added safety and remote management.

These locks are a required purchase and are installed during your property setup. The wifi bridge has a monthly fee

Short-term rentals carry unique risks, so we use a layered approach to make sure you’re protected:

What Beyondbnb HQ manages

• Damage from Airbnb bookings – Covered by Airbnb’s AirCover, which includes guest damage protection and liability.

• Damaged caused by guests from other platforms (VRBO, Booking.com, StayIn, etc.) – We collect security deposits and maintain an additional insurance policy to protect against guest damage and liability.

  Example of how guest damage is handled:

  • A guest spills red wine on the sofa during an Airbnb booking → Covered under Airbnb’s AirCover. We handle the claim directly with Airbnb.
  • A guest cracks a glass table during a VRBO or direct booking → Paid from the guest’s security deposit, or if costs exceed the deposit, through our in house insurance. (Maximum $1000 coverage on top of $500 guest deposit)
  • A chair becomes faded, worn, or breaks after years of use → Considered wear and tear, which is expected and the owner’s responsibility to replace.
  • In all cases depreciation will be considered in determining replacement value. Additional costs to replace is owners responsibility. </aside>

👥 Owner responsibilities

We require all owners to carry their own building and contents insurance with short-term rental liability protection. This ensures your property is properly covered for things outside the scope of guest stays (e.g. fire, flood, or structural issues).

• Please note: Normal wear and tear (like scuffed walls or worn furniture) isn’t considered guest damage and remains the owner’s responsibility.
• If a guest damage claim (as noted above) is unsuccessful, while we do everything possible to limit losses, the cost of replacement ultimately remains the owner’s responsibility.

✅ Vacant unit checks

Some insurers require periodic inspections when a property sits empty between bookings. We offer this as an additional service if you can’t do it yourself. Requirements vary by insurer—some want a simple date log, while others require photos, video, or a full report. We adapt our reporting to match your insurer’s requirements so you remain fully covered.

Licensing, taxes and overall compliance can feel overwhelming, so we tailor our support depending on your management plan:

• Essential plan – You’ll handle all compliance yourself (both local and provincial licenses). Monthly bylaw checks (if required) are your responsibility, though you can choose to add this as a paid service.

• Enhanced plan – We’ll guide you in the right direction for licensing. You’ll still need to take care of monthly bylaw checks (if required) or add this as a paid service.

• Premium plan – We take care of everything from start to finish. This includes hands-on support with local and provincial licenses, compliance checklists, and ongoing oversight. Premium is also designed for out-of-country owners, where we handle CRA tax withholding requirements on your behalf.

  ℹ️ Monthly bylaw checks are currently required for Radium, Invermere, and Kimberley local licenses. Each having different requirements.

✅ Vacant unit checks – Some insurance providers require proof that a property has been physically inspected if it sits empty between guest stays. These checks can range from just days, to weekly to monthly, depending on your insurer. Because requirements vary, vacant unit checks are an additional service for all plans and can be arranged through us if you’re unable to meet the requirement yourself. See the "What insurance do I need" FAQ for more information,

When you've sent us an email indicating your interest in engaging our services, we'll reply asking you to first share a few details about you and your property so we can understand your home, location, and goals.

Takes just a few minutes.

After the initial email, we’ll arrange a face-to-face or online meeting to answer your questions and make sure short-term renting is the right fit.

Usually within a week of your enquiry.

Select the plan, Essential, Enhanced, or Premium, that best suits your needs and lifestyle. 
Decide at your meeting, or shortly after. We will work at your pace.

This sets the framework for your partnership with us and allows us to start work on your behalf. (Typically within a few days of choosing your plan.)

We’ll help with licensing, smart lock installation, inventory checks, and any additional compliance steps your property needs. 

This stage is the most variable and can take 3–12 weeks depending on local licensing timelines. While we work on your licensing we can work on getting your listing ready to go live, and the setup complete at your property.

• • City of Fernie – STR License: 1–3 weeks subject to no outstanding permits
  • District of Invermere – STR License: 1–3 weeks
  • District of Invermere requiring a TUP: 6–8 weeks
  • Town of Kimberley – STR License: 2–3 weeks
  • District of Radium – STR License: 2–4 weeks
  • RDEK – STR/TUP License: 12+ weeks (Listings may go live without a valid license, but applications must be submitted in advance)
  • BC Registry: 1–3 days

Your property is staged, photographed, and prepared for marketing on all the major booking platforms.

This can happen while we wait for your compliance to be in place. 

Once you have all your compliance in place, your listing can go live, and the bookings will start come in.

As soon as your provincial license is approved, we hit go on all your listing profiles.

Sit back while we handle the turnover, guest communications, and day-to-day details. You’ll receive monthly owner statements and payouts through our trust accounting system.

We'll reach out to you with any concerns, guest feedback, or maintenance that is required. Let us do all the hardworking from hereon in!